SR in Maryland said: “Watch your bills closely from HSBC Direct Merchants Bank, Nevada. I noticed on my current bill that they had recorded my payment for the month as _0.00. I had sent them a payment, as I always do the same time each month, on the 5th. Then, I […]
PL in New Mexico said: “While stationed in Utah Feb 2007 my wife and I purchased two Suzuki ATV’s they were financed through HSBC Suzuki. We thought everything was fine until in June 2007 I received a phone call stating I owed $298.00 for late fees. I asked how could my payments be late […]
CF in South Carolina said: “I refinanced my car with HSBC 2 years ago. I have a Co signer on my loan. HSBC has been calling and sending letters about the title. The last letter they sent was a Power of Attorney They wanted me to sign but leave the area blank that says […]
ME in Oregon said: “HSBC Business Solutions / Costco has “lost” my payment this month 10/2008. Household Bank in 2007 took 11 days to post my payment trying to cause a late fee. I have never had this problem ever before with any other company. Now I just found out that HSBC (Costco card) […]
DL in Virginia said: “I mailed my October payment by check to HSBC Mortgage Services Sept. 29, 2008. The payment posted to my checking account Oct. 9, 2008. Today is Nov. 3, 2008 and still October’s payment has not been credited to my HSBC mortgage account. HSBCÂ’s customer service has been calling me frequently […]
CH in wisconsin said: “After having a GM (HSBC) credit card and several “store” cards that were carried by HSBC for a number of years. They pulled their late payment scam on one of my store cards and then tried to blame the post office for losing my payment. After paying off the store […]
JB in Pennsylvania said: “To make a long story short, I have (2) two accounts with HSBC. My Auto account is working out good, but the credit card account, that another story… I was paying the due amount posted, and was about $100 or so from my credit limit, HSBC took my payment, […]
LW in Texas said: “I have always had EZ Pay and my payment was taken on the first of the month until August. It didn’t come out and I have spent hours on the phone with them telling me the account number of my bank is invalid. It is EXACTLY the same as it […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
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